Refund Policy

Return and Refund Policy for The Green Plant Flowers:

At The Green Plant Flowers, we take great care to ensure that our products are of the highest quality and are delivered fresh to our customers. Due to the perishable nature of our products, we typically do not offer refunds. However, we understand that there may be certain circumstances that warrant exceptions. Please read our refund policy carefully to understand the conditions under which refunds may be considered.

  1. Non-Refundable Items:
    • Due to the perishable nature of flowers and plants, we generally do not offer refunds on purchases.
    • Once an order has been placed and processed, it cannot be canceled, and refunds will not be provided except in special circumstances outlined below.
  2. Special Cases for Refunds:
    • We may consider refunds in the following situations:
      • If the flowers or plants are delivered in poor condition or are damaged upon arrival, we will gladly offer a refund or replacement. Please contact us within 24 hours of delivery and provide photo evidence of the damaged or defective items.
      • If there is an error on our part, such as delivering the wrong item or missing items from your order, we will work with you to resolve the issue promptly. In such cases, a refund or replacement may be provided at our discretion.
      • Refunds may also be considered on a case-by-case basis for other exceptional circumstances. Please contact our customer service team to discuss your situation.
  3. Contact Us:
    • If you believe you are eligible for a refund under the special cases outlined above, please contact our customer service team at [contact email/phone number] as soon as possible to initiate the refund process.
    • Our team will review your request and may require additional information or documentation to process your refund.
  4. Refund Process:
    • If your refund request is approved, we will process the refund to the original method of payment within 3 days.
    • Please note that shipping charges are non-refundable, and any applicable shipping costs incurred for returning items will be deducted from your refund unless the return is due to our error.

By placing an order with The Green Plant Flowers, you acknowledge and agree to abide by the terms and conditions of this refund policy. If you have any questions or concerns, please don’t hesitate to contact us.

By Address

University City Rd – Muwaileh Commercial – Industrial Area – Sharjah

By email


By phone

Call our store: +971 52 486 3496