Terms & condition

Last Updated: 25 August 2026

Welcome to Green Plant Flowers. These Terms & Conditions (“Terms”) govern your use of https://greenplantflowers.com/ (the “Website”) and your purchase of products and services offered through the Website.

By accessing or using our Website, placing an order, or purchasing products from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website or place an order.

In these Terms, “Green Plant Flowers,” “we,” “us,” and “our” refer to Green Plant Flowers, while “you,” “your,” and “customer” refer to the person accessing the Website or placing an order.

1. About Green Plant Flowers

Green Plant Flowers operates an online platform through which customers can browse and purchase flowers, plants, arrangements, gifts, and related products, subject to availability.

Product descriptions, photographs, prices, availability, delivery options, and other information displayed on the Website may be updated from time to time.

2. Eligibility

By using this Website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide to us is accurate and complete.
• You will use the Website for lawful purposes.
• You will not use the Website for fraudulent, abusive, or unauthorized activities.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.

3. Products and Product Images

We make reasonable efforts to ensure that product descriptions, photographs, colors, dimensions, and other product information displayed on the Website are accurate.

However, flowers and plants are natural products and may naturally vary in:

• Color.
• Size.
• Shape.
• Bloom stage.
• Arrangement.
• Leaf density.
• Availability.

Because of the natural characteristics of flowers and plants, the actual product may differ slightly from the photographs displayed on the Website.

Product images are provided for illustrative purposes unless expressly stated otherwise.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may:

• Contact you to offer a suitable alternative.
• Provide an alternative product of similar value and quality.
• Refund the unavailable product or affected portion of the order.
• Cancel the affected order where an appropriate replacement cannot be arranged.

For flower arrangements, we may substitute particular flowers, foliage, packaging, or decorative elements with comparable alternatives when necessary due to seasonal availability or supply limitations.

Where reasonably possible, we will maintain the overall style, color scheme, quality, and value of the arrangement.

5. Prices

All product prices displayed on the Website are subject to change without prior notice.

Prices may be displayed in United Arab Emirates Dirhams (AED) unless otherwise stated.

Applicable taxes, delivery charges, service fees, or other charges will be displayed during the checkout process where applicable.

We reserve the right to correct pricing, description, or product information errors on the Website.

If an obvious pricing error affects an order you have placed, we may contact you before fulfilling the order to confirm whether you wish to proceed at the correct price.

6. Placing an Order

To place an order, you may be required to provide information such as:

• Your name.
• Phone number.
• Email address.
• Delivery address.
• Recipient’s name.
• Recipient’s contact information.
• Delivery date and preferred time, where available.
• Payment information.
• Any special delivery instructions.

You are responsible for ensuring that the information provided is accurate and complete.

Green Plant Flowers is not responsible for delivery failures, delays, or additional delivery charges caused by incorrect or incomplete information supplied by the customer.

7. Order Confirmation

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method provided by you.

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance if the order cannot be fulfilled due to availability, payment issues, delivery limitations, technical errors, or other circumstances.

We reserve the right to refuse or cancel an order where reasonably necessary.

8. Payment

Orders must be paid using the payment methods made available on the Website.

Depending on the available payment options, payments may be processed through third-party payment service providers.

Green Plant Flowers does not necessarily store complete payment-card details on its own systems.

You authorize the applicable payment provider to process the payment associated with your order.

If a payment is declined, reversed, disputed, or otherwise unsuccessful, we may cancel or suspend the order until valid payment is received.

9. Delivery

We aim to deliver orders within the delivery date and time window selected during checkout, where available.

Delivery times may be affected by circumstances including:

• Traffic.
• Weather conditions.
• Public holidays.
• High order volumes.
• Incorrect delivery information.
• Recipient unavailability.
• Access restrictions.
• Building or community security procedures.
• Unexpected operational circumstances.
• Events beyond our reasonable control.

Delivery time estimates are therefore not guaranteed unless expressly stated otherwise.

10. Recipient Availability

Customers are responsible for ensuring that the recipient is reasonably available to receive the order.

If the recipient is unavailable, our delivery team may:

• Contact the recipient.
• Contact the customer.
• Leave the order with an authorized person, reception desk, security desk, or another suitable location where reasonably possible.
• Attempt redelivery where available and subject to applicable charges.

For certain flowers, plants, or perishable products, leaving an order unattended may not be possible.

Additional delivery charges may apply if a delivery attempt fails because the recipient or customer is unavailable or the delivery information is incorrect.

11. Delivery Address

Customers must provide a complete and accurate delivery address.

This may include:

• Building or villa number.
• Apartment or office number.
• Street or area.
• Community or building name.
• Contact number.
• Relevant access instructions.

Green Plant Flowers is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated delivery information.

12. Same-Day and Scheduled Deliveries

Where same-day delivery is offered, orders must be placed before the applicable cut-off time displayed on the Website.

Same-day delivery availability may depend on:

• Product availability.
• Delivery location.
• Order volume.
• Time of order.
• Operational capacity.

Orders placed after the applicable cut-off time may be scheduled for the next available delivery date.

13. Flowers and Perishable Products

Flowers and certain plants are natural and perishable products.

Once delivered, customers are responsible for taking reasonable care of the products.

The lifespan of flowers and plants depends on factors including:

• Product type.
• Temperature.
• Humidity.
• Sunlight.
• Watering.
• Handling.
• Indoor or outdoor conditions.
• General care.

We cannot guarantee a specific lifespan for flowers or plants because environmental conditions after delivery are outside our control.

Where applicable, care instructions may be provided with the product or through our Website.

14. Plant Care

Customers are responsible for following appropriate care instructions for plants after delivery.

Green Plant Flowers cannot guarantee the long-term health or survival of a plant where its condition is affected by:

• Incorrect watering.
• Insufficient or excessive sunlight.
• Improper temperature.
• Poor drainage.
• Incorrect repotting.
• Pest infestation after delivery.
• Physical damage.
• Neglect.
• Other environmental conditions outside our control.

15. Order Changes

If you need to change an order, delivery address, recipient information, delivery date, or other order details, please contact us as soon as possible.

Changes may not be possible once an order has entered preparation or delivery.

For customized, personalized, same-day, or time-sensitive orders, changes may be subject to additional conditions.

16. Cancellation Policy

Cancellation requests should be submitted as soon as possible after placing an order.

Because flowers, plants, arrangements, and other products may be prepared specifically for an individual order, cancellation may not be possible once preparation, customization, or delivery has started.

Where cancellation is accepted, any applicable refund will be processed according to our refund procedures and the payment method used.

Certain customized, personalized, perishable, or already-prepared products may not be eligible for cancellation.

17. Refunds and Returns

Due to the perishable nature of flowers and certain plants, returns may not be accepted in the same way as non-perishable products.

If your order arrives damaged, significantly incorrect, or materially different from what was ordered, please contact us promptly after delivery.

To help us investigate the issue, we may request:

• Your order number.
• Photographs of the product.
• Photographs of the packaging.
• A description of the issue.
• Delivery details.

Depending on the circumstances, we may offer:

• A replacement.
• A partial refund.
• A full refund.
• Store credit.
• Another appropriate resolution.

Refund eligibility will be assessed on a case-by-case basis and in accordance with applicable law.

18. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please notify Green Plant Flowers as soon as reasonably possible.

Photographic evidence may be required to help us assess the condition of the product at the time of delivery.

We may not be able to accept claims relating to natural variations in flowers or plants that are consistent with the product description.

19. Promotional Offers and Discounts

From time to time, Green Plant Flowers may offer promotions, discount codes, seasonal offers, vouchers, or other promotional campaigns.

Unless otherwise stated:

• Promotions may have specific expiry dates.
• Promotions may be subject to minimum order values.
• Promotional codes may not be combined.
• Certain products may be excluded.
• Promotions may be limited to one use per customer.
• Promotions may be withdrawn or changed without prior notice.

Specific promotional terms displayed with an offer will take precedence over these general provisions where applicable.

20. Gift Messages

Where the Website provides a gift-message option, customers are responsible for the content they submit.

Gift messages must not contain:

• Illegal content.
• Threatening or abusive language.
• Hate speech.
• Harassment.
• Defamatory statements.
• Sexually explicit material.
• Content intended to facilitate illegal activity.

Green Plant Flowers reserves the right to refuse or remove inappropriate gift-message content.

21. Customer Accounts

If you create an account on the Website, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for activities carried out through your account unless caused by circumstances outside your reasonable control.

Please notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activities.

22. Website Use

You agree not to:

• Use the Website for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Interfere with the operation or security of the Website.
• Introduce malicious software or harmful code.
• Scrape, copy, reproduce, or systematically extract Website content without authorization.
• Attempt to bypass Website security measures.
• Use automated systems to place fraudulent or unauthorized orders.
• Impersonate another person or entity.
• Use the Website in a manner that could damage our reputation or business.

23. Intellectual Property

All content on the Website, including but not limited to:

• Logos.
• Brand names.
• Text.
• Product descriptions.
• Photographs.
• Graphics.
• Website design.
• Icons.
• Videos.
• Software.
• Layouts.
• Other visual and written materials.

is owned by or licensed to Green Plant Flowers and is protected by applicable intellectual property laws.

You may access and use the Website for personal and legitimate shopping purposes.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit Website content without our prior written permission.

24. Third-Party Websites and Services

Our Website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.

Green Plant Flowers does not control and is not responsible for the content, availability, security, privacy practices, or policies of third-party websites.

Your use of third-party services may be subject to the terms and policies of those third parties.

25. Website Availability

We aim to keep the Website available and functioning properly, but we do not guarantee that the Website will always be:

• Available without interruption.
• Free from errors.
• Free from viruses or other harmful components.
• Compatible with every device or browser.
• Completely accurate or up to date.

We may temporarily suspend or restrict access to the Website for maintenance, security, upgrades, technical issues, or other operational reasons.

26. Limitation of Liability

To the extent permitted by applicable law, Green Plant Flowers will not be responsible for losses or damages arising from:

• Incorrect information supplied by the customer.
• Recipient unavailability.
• Delays caused by circumstances outside our reasonable control.
• Improper care of flowers or plants after delivery.
• Natural deterioration of perishable products.
• Misuse of products.
• Third-party website or payment-provider failures.
• Unauthorized access caused by circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

27. Events Beyond Our Control

Green Plant Flowers will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

These circumstances may include:

• Severe weather.
• Natural disasters.
• Traffic disruptions.
• Government restrictions.
• Public emergencies.
• Strikes or labor disruptions.
• Supplier shortages.
• Power or telecommunications failures.
• Cybersecurity incidents.
• Transportation disruptions.
• Other unforeseen circumstances beyond our reasonable control.

Where reasonably possible, we will communicate significant disruptions to affected customers.

28. Privacy

Your use of the Website may involve the collection and processing of personal information.

Our handling of personal information is described in our Privacy Policy.

Our use of cookies and similar technologies is described in our Cookie Policy.

By using the Website, you acknowledge that you have had the opportunity to review these policies.

29. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates and, where applicable, the laws of the relevant Emirate in which Green Plant Flowers operates.

Any dispute arising from or relating to these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.

30. Changes to These Terms

Green Plant Flowers may update these Terms from time to time to reflect:

• Changes to our products or services.
• Changes to our Website.
• Changes to our business practices.
• Changes to applicable laws or regulations.
• Other operational or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the Website after changes are published constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.

31. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, while the remaining provisions will continue to remain in effect.

32. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any additional terms displayed during the checkout process or associated with specific products or promotions, constitute the agreement between you and Green Plant Flowers concerning your use of the Website and purchase of products.

33. Contact Us

If you have questions regarding these Terms & Conditions, an order, delivery, cancellation, refund, or any other matter relating to Green Plant Flowers, please contact us using the contact details provided on our Website.

Green Plant Flowers

Website: https://greenplantflowers.com/

We will make reasonable efforts to respond to customer enquiries as soon as practicable.